FAQ
THE ELLIPSE HEADPHONES
What are the ellipse™ headphones?
ellipse™ is a premium closed-back, over-ear headphone designed for focused, immersive listening. Built from aluminium, brass, velour, and premium faux leather, it combines natural isolation with an open, spacious soundstage — detailed without harshness, comfortable for hours. Winner of three international design awards, including the European TOP PRODUCT DESIGN AWARD 2025.
What can I use ellipse™ for?
ellipse™ is made for anyone who wants to hear music the way it was intended. The large 50mm drivers and carefully tuned soundstage make them exceptional for music listening — but they work equally well for gaming (the precise, open soundstage gives you a strong sense of space and direction), focused work (the closed-back design provides excellent passive isolation), and any situation where you want clear, accurate sound. Note that ellipse™ does not have a built-in microphone — an external microphone is required for calls or voice recording.
Why wired? Isn't wireless better?
Wired is a deliberate choice, not a compromise. A wired connection delivers better sound quality than Bluetooth — no compression, no latency, no connection dropouts. There is no battery to charge, no battery that dies mid-session, and no wireless interference. ellipse™ is built to last for years, and a cable will always work. For serious listening, wired is the right answer.What is the link function?ellipse™ has a unique dual-side 3.5mm connection that allows you to plug a second pair of ellipse™ directly into the first. Two people can listen to the same source — the same soundstage, the same detail, the same reference — with no adapters or splitters required. Just plug and share.
What comes in the box?
ellipse™ ships with a protective hard case, a 1.5m cloth-braided cable for everyday use, and a 3m cloth-braided cable for home listening setups.
Can I use ellipse™ with my hi-fi amplifier?
Yes. ellipse™ uses a standard 3.5mm jack and is compatible with a 6.35mm adapter for use with hi-fi amplifiers and dedicated headphone amplifiers. At 32 ohm impedance, it drives easily from any source — smartphone, laptop, desktop, or dedicated amp.
What is the link function?
ellipse™ has a unique dual-side 3.5mm connection that allows you to plug a second pair of ellipse™ directly into the first. Two people can listen to the same source — the same soundstage, the same detail, the same reference — with no adapters or splitters required. Just plug and share.
What are the full technical specifications?
- Type Closed-back, over-ear
- Driver 50 mm dynamic neodymium
- Frequency Response 12 Hz – 40,000 Hz
- Impedance 32 Ω
- Sensitivity 97 ± 3 dB
- Rated Power 350 mW / Max 1500 mW
- Weight 320 g
- Cables 2 × detachable cloth-braided (1.5 m + 3 m)
- Connection Dual-side, 3.5 mm
- Ear Pads Ultra-soft velour (fully replaceable)
- Materials Aluminium, brass, premium faux leather, velour
- Included Protective hard case + 2 cables
ORDERING & PAYMENT
What does ellipse™ cost?
Check the current price on ellipse™ here.
All prices include VAT where applicable. The price displayed at checkout reflects your local currency.
Which countries do you ship to?
We ship to all EU member states, the United Kingdom, Norway, Switzerland, and other European countries, as well as the United States and Canada. If your country is not listed at checkout, please contact us and we will do our best to assist.
Are there any customs fees or import duties?
No — there are no surprise charges on delivery, regardless of where you are located.
If you are in the EU, VAT is included in the price at checkout. As we ship from Denmark within the EU, no import duties apply.
If you are in the United States, your order is fulfilled from our US location, so no import duties or customs fees apply.
If you are in the UK, Norway, Switzerland, or another non-EU country we ship to, we ship DDP (Delivered Duty Paid).
All customs fees, import duties, and taxes are settled before delivery — the price you see at checkout is the price you pay.
SHIPPING & DELIVERY
How long does delivery take?
We typically dispatch orders the same day or the next business day.
Delivery time depends on your location — most customers in Europe receive their order within 1–5 business days. We ship with DHL from Denmark.
Orders placed in the United States are fulfilled and shipped from our US location, ensuring fast local delivery with no international transit times.
How much does shipping cost?
Shipping is charged at a flat rate of approximately €6.50 (or the equivalent in your local currency). We will update this to reflect exact rates by region.
Will I receive a tracking number?
Yes. You will receive a shipping confirmation with a DHL tracking link as soon as your order is dispatched.
RETURNS & WARRANTY
Can I try ellipse™ before committing?
Yes. We offer a 30-day home trial — no questions asked. If ellipse™ is not right for you, return it within 30 days of delivery for a full refund. The headphones must be returned in their original condition and packaging.
How do I return my order?
Returns are handled differently depending on where you are located - and where you shopped.
Ordered from baumaudio.com
If you are in the United States and purchased directly through baumaudio.com, returns are processed within the US. Contact our support team and we will guide you through the process — you do not need to ship internationally.
If you are in Europe or another supported region and purchased through baumaudio.com, contact us and we will send you a prepaid DHL return label. Your return is shipped back to Denmark.
Ordered from Amazon
If you purchased through Amazon, your return is handled directly through Amazon in accordance with their return policy.
What does the warranty cover?
ellipse™ comes with a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, accidents, unauthorised modifications, normal wear and tear, or cosmetic damage that does not affect function.
If you purchased through baumaudio.com, please contact our support team directly with a description and photos and we will take care of you.
If you purchased through Amazon, warranty and after-sales support is handled through Amazon's standard processes.
Can I replace the ear pads or cables?
Yes. ellipse™ is designed to be serviceable, not disposable. Replacement ear pads and cables will be available directly in our shop. If you need assistance in the meantime, please contact us.
ABOUT BAUM
Who is Baum?
Baum was founded in 2015 in Aarhus, Denmark, as a custom instrument workshop. Over the past decade, we have built guitars and instruments played on records, stages, and in studios worldwide. ellipse™ is a natural extension of that work — a headphone built on ten years of understanding how music sounds before it reaches the listener. Designed in Denmark. Built to last.
Where are you based?
We're based in the world's smallest big city — Aarhus. Recently declared the world's happiest city, and while it's only Denmark's second largest, it's the number one to live in.
Aarhus has always punched above its weight musically. Home to one of Scandinavia's leading music conservatories, a thriving live scene, and artists whose records have reached well beyond Denmark's borders — it's a city that takes music seriously. So do we.
You'll find our small headquarters at:
Rosbjergvej 22A, 8220 Brabrand, Denmark.
Please note we do not have an open showroom at this address.
CONTACT & SUPPORT
Can't find what you're looking for? We're here to help.
How do I get in touch?
Our support team is available by email and chat. Contact details are available on our Contact page. We aim to respond to all enquiries within one or two business days.
